The Hi-Pro 2 is the industry-standard USB hardware interface used by audiologists and hearing care professionals to program hearing aids. Keeping its firmware updated ensures seamless compatibility with the latest audiologist fitting software and modern operating systems.

It is a good practice to check for updates every few months. If you are troubleshooting a specific connectivity or performance issue with your fitting software, checking for a new firmware update should be one of your first steps.

While rare, write down or note your current COM port configurations in your fitting software.

Within the HI-PRO Configuration tool, navigate to the section. Click the appropriate button or follow the on-screen prompts to start the firmware update process.

Hearing aid manufacturers (like Phonak, Oticon, or ReSound) frequently release new platforms. Newer firmware ensures the Hi Pro 2 can communicate with these advanced digital signal processors.

Resolves intermittent "device not found" or "com port error" warnings during active fitting sessions. Pre-Update Checklist

Updating the firmware is usually handled automatically by the fitting software or manually through the configuration utility: Check Fitting Software

The utility window will open and automatically detect your connected Hi-Pro 2.

under any circumstances during this process.

Operating a Hi-Pro 2 with outdated firmware can cause communication failures between the hearing aid and your computer.