To resolve Error 99998, follow this step-by-step remediation workflow.
Based on the diagnosis, here are the verified solutions for Error 99998:
The typically occurs when the software cannot find or check out a required license for the solver (Insight) or the UI (Synergy) . This can happen if the license configuration is incomplete, the license server is unreachable, or the license has simply expired. Primary Fixes for Windows
Comprehensive Guide to Fixing Autodesk Moldflow Error 99998 . This disruptive error prevents injection molding simulation analyses from starting, outputting logs like ** ERROR 99998 ** Required license for AMI_STANDARD, AMI_PREMIUM or AMI_ULTIMATE is not available, or all licenses are currently in use . Resolving this issue involves correcting license configuration settings, troubleshooting the Network License Manager (NLM), or clearing congested simulation queues. Direct Comparison of Root Causes and Quick Fixes
Navigate to . Verify the license level, type (Network), and server name.
Firewall/Antivirus software blocking the request or the Simulation Compute Manager (SCM) failing to communicate. Comprehensive Troubleshooting & Solutions 1. Verify License Availability
Confirm that ports 20030 and 2080 are open for communication between the workstation and the server. 3. Inspect Geometry and Mesh Quality
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Match the License Mode , License Level (Standard, Premium, Ultimate), and Server Type precisely with your official Autodesk Account entitlements.
The table below highlights why Error 99998 triggers across different deployment tiers: Impacted Software Component Log File Error String Primary Root Cause
The most common cause is misconfigured license settings on the client machine. Close .
VPN issues, firewall blocking port 2080, or slow connection to the license server.
Search your Windows Start menu for or run mlc.exe from the Moldflow Synergy \bin\ folder. Ensure Network License is selected.
2. Correct the License Server Configuration (2023 and Newer) For newer versions, licensing configuration has changed.