: If you created an account before purchasing, log into the GSRTC portal and navigate to the Booking History tab to view all past and upcoming trips.
Before contacting support, search your email inbox (including the Spam/Junk folders) using keywords like "GSRTC" , "Ticket" , or "Booking" . Check the SMS inbox of the phone number used during payment; confirmations are usually sent immediately from a verified GSRTC sender ID. Method 2: Check Your Payment Gateway / Bank Statement
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: If you only need the digital confirmation for your mobile device, the same portal offers an option to re-send the SMS confirmation to your registered phone number. GSRTC Counters Gsrtc Print Ticket
While this article focuses on "print ticket," GSRTC is slowly moving toward SMS-based boarding. The new Volvo and Sleeper buses introduced in 2024-25 accept (mobile tickets). However, for red ST (ordinary) and express buses, physical printouts remain mandatory until 2026.
Launch the official GSRTC application on your smartphone.
Along with your printed ticket, the primary passenger must carry an original photo ID (such as an Aadhaar Card, Driving License, Voter ID, or Passport). : If you created an account before purchasing,
: You will be prompted to enter two critical pieces of information:
: If you did not receive your PNR or SMS at the time of booking, call the GSRTC Toll-Free number at 1800 233 666666 079-22835000 for assistance. fare rates for a specific route in Gujarat? Booking Policies - Gujarat State Road Transport Corporation
You will be redirected to a retrieval page. Here, you must input your PNR Number or OB Number , along with your registered Mobile Number or Email ID . Submit the Query: Click on the "Search" or "Submit" button. Method 2: Check Your Payment Gateway / Bank
If a bus is canceled or you need to file for a refund, having the official ticket copy with the PNR number is mandatory.
💡 : If you lose your PNR number, you can check your SMS history or email for the "OB Reference Number" to retrieve your ticket details. If you'd like to dive deeper, I can help you with: Steps for canceling a ticket and getting a refund Finding the nearest GSRTC bus station Checking the status of a waiting list ticket
, having a physical or digital copy of your ticket is essential for boarding. Whether you have misplaced your original confirmation or simply need to generate a new copy, you can easily retrieve your ticket online or at a counter. How to Print Your GSRTC Ticket Online
: Open the app, navigate to the menu (three lines), and select "View SMS Ticket" to see your booking history and resend the ticket to yourself. Third-Party Platforms : If you booked via MakeMyTrip
Once the ticket loads, tap the download icon to save it directly to your phone's internal storage as a PDF. How to Retrieve a Lost PNR Number