Active Virtual Private Networks (VPNs) or aggressive antivirus suites change your device's routing tables. A VPN masks your local IP address, making it impossible for the Remote Play app to discover a PS4 on the same local network. Turn off your VPN completely and pause your antivirus firewall temporarily to see if the link error resolves. Preventative Tips for Stable Remote Play
Understanding the root cause helps you select the correct troubleshooting method. The most common triggers include:
The "DPI Get Info Error" is a system communication failure. It happens when the PlayStation 4 console cannot retrieve the Display Pixel Density (DPI) or configuration data from an external display device. This usually points to a breakdown in the handshake between the PS4, the PS VR Processor Unit, and the PlayStation Vita or mobile device running the PS4 Link app. Step 1: Verify and Reset HDMI Connections dpi get info error ps4 link
, or share your PC's VPN-protected network connection with your PS4. Connect to a local VPN server to minimize latency.
Log back into your router settings, locate the section, and assign a static IP address to your PS4. Then, forward the following ports: PlayStation Network Ports TCP : 80, 443, 3478, 3479, 3480 UDP : 3478, 3479 Remote Play / PS4 Link Ports TCP : 9295 UDP : 9296, 9297 Step 4: Adjust PC Antivirus and Firewall Settings Preventative Tips for Stable Remote Play Understanding the
Follow these solutions in order. Start with the easiest (no data loss) and move toward more advanced repairs.
This article explains what DPI is, why it interferes with PS4 Remote Play or link software, and how to resolve the error step by step. This usually points to a breakdown in the
A: No. It is a communication error, not a hardware fault. It will not harm your console.
If you've worked through the steps above and are still encountering problems, these more advanced solutions may be necessary.
Save the settings and restart your router.