Genetec offers a Web Config Tool for some cloud-linked appliances. This tool does use admin / genetec . Instead, it uses a unique pairing code. Ensure you are using the desktop Config Tool , not the web interface.

Whether you are logging into a or a physical hardware appliance (like a Synergis Cloud Link ).

A foundational credential for the itself, particularly during installation, is often the default service login user, OmnicastSvcUsr . It is essential to change this password from its default as part of the initial security hardening process.

Locate the database (usually named Directory or SecurityCenter ).

Use complex passwords that include uppercase, lowercase, numbers, and special characters.

Depending on the specific hardware deployment (such as a Streamvault appliance) or peripheral hardware modules, the default credentials will vary from the standard software installer: Appliance / Device Type Default Username Default Password Purpose / Access Level Admin Blank (None) Core application configuration Streamvault Admin Account Admin admin Full Windows and SV Control Panel rights Streamvault Operator Account Operator operator Restricted localized desktop access Streamvault Server Admin Not Applicable genetecfactory Localized server gateway utility Synergis Cloud Link admin softwire Smart access control appliance UI AutoVu SharpV Camera admin or Admin Printed on unit label Fixed ALPR camera portal configuration Step-by-Step: Changing the Default Admin Password

Unlike the full Security Center Admin client, which requires the system to be online and configured, the Config Tool operates at a lower level. It is used to:

Leaving a video surveillance and access control system on factory default credentials poses a severe security risk. Implement the following hardening steps immediately after installation: 1. Change the Default Admin Password Immediately Create a complex password with at least 12 characters.

Open the application on your workstation or server.

If the default blank password does not work, it was likely changed during installation or by another administrator. You can reset it using the following methods: 1. Resetting via Server Admin (Easiest)

Navigate to the tab or the Database management section. Locate the Reset Admin Password option.

The Config Tool does not have a single, universally applicable set of hardcoded default credentials. Instead, the initial login requirements vary depending on the product and deployment scenario. The most common default scenarios include:

That is cold comfort when:

Whenever possible, use Active Directory (AD) or LDAP to manage users. This allows you to manage security policy centrally and removes the need for local Genetec passwords.

If you have lost both the Config Tool password and the Server Admin password, you must have administrative access to the underlying SQL Server database instance (usually named SQLEXPRESS or VIDEOUNIT ). Open .

Once the script is executed, you can log in with the Admin username and the temporary password (or no password), and immediately create a new secure password. Default Passwords for Connected Hardware