If a stamp does not match or a guest refuses to cooperate, employees are instructed to immediately contact a manager. Gameroom and Prize Counter (Merchandise)
CEC is committed to an inclusive work environment. The handbook explicitly states: "ALL OF CEC’S EMPLOYMENT DECISIONS ARE BASED ON MERIT, QUALIFICATIONS, AND ABILITIES." Employment practices are administered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.
Shift attendance is critical, especially on weekends when birthday parties peak. chuck e cheese employee handbook
Due to the intense heat inside the heavy polyurethane and fabric suits, the handbook enforces strict time limits on how long an employee can perform continuously—usually capped at 15 to 20 minutes per hour, followed by mandatory hydration breaks. 5. Security, Conflict Resolution, and Code Yellow Protocols
Company-issued Chuck E. Cheese t-shirts or polo shirts, tucked in at all times. If a stamp does not match or a
| Situation | Action | |-----------|--------| | Missing child | Freeze all exits. Call “Code Adam” on radio. Lock front door. Do not let anyone leave until police clear. | | Choking (child/adult) | Perform Heimlich. Another team member calls 911. | | Arcade fire (small) | Use K-class extinguisher near electrical games. Evacuate zone. | | Active shooter | Run (exit), Hide (lock in office), Fight (last resort). Do not sound fire alarm. | | Injury to employee | Fill out Green Report within 1 hour. Do not bypass urgent care. |
Employees are provided with a company-branded shirt (usually a polo or t-shirt featuring Chuck E. Cheese). This must be kept clean and tucked into approved pants. Shift attendance is critical, especially on weekends when
For corporate office or call center positions, the dress code has been described as .
Significant discounts on food, drinks, and gameplay cards during off-shift hours.
Maintain clean games and ensure prize structures are fully stocked.